Leader Spotlight: Quantifying the unquantifiable, with Paul Weston
Paul Weston is a GM & VP of Product at HubSpot where he oversees the product vision and strategy for the Service Hub product line.…
Read MoreLeader Spotlight: Quantifying the unquantifiable, with Paul Weston
AI Agents in Customer Service: 24×7 Support Without Burnout
According to last year’s US Customer Experience Index from Forrester, “Customer Experience (CX) quality among brands in the U.S. sits at an all-time low after…
The broken rhetoric of AI
A detox guide for designers navigating today’s AI discourse. AI-generated image by Mike Schindler. We really have some shitty ways of talking about AI. We’re about…
It’s more than picking a pretty font
A guide to accessible typography. Text is the most important element on a webpage. Text provides information the user needs–communicating what the website is about,…
I’ve overdesigned before — here’s what I’ve learned about doing less
The law of conservation of complexity (Tesler’s Law) reminds us that every system has a certain amount of complexity that cannot be removed — only…
Your AI has agency — here’s how to architect its frontend
As more teams rush to integrate AI agents into their products, frontend developers often face a frustrating gap: the back-end intelligence is evolving fast, but…
How to future-proof your PM career with emotional intelligence
In the early 2020s, I read a book called the “Artificial Intelligence Contagion” by Daniel Barnhizer. It was the latest in a series of AI…
Can Good UX Protect Older Users From Digital Scams?
A few years ago, my mum, who is in her 80s and not tech-savvy, almost got scammed. She received an email from what appeared to…
Leader Spotlight: Honing a relationship-first mindset, with Lars Rieger
Lars Rieger is Head of Product at Digistore24 DACH, a digital reselling and affiliate marketing platform. After beginning his career as a project manager at…
Leader Spotlight: Embracing lifelong learning, with Jie Cheng
Jie Cheng is former Global VP & Head of Digital Commerce at Mondelēz International. She began her career as a financial analyst at Conair Corporation,…
Interview with Zack White, Lead Product Designer at Whale, ex-BCG
Zack White is a product designer who grew up in Winter Park, Florida and currently lives in Brooklyn, New York. Zack and I both attended SCAD…
UX burnout is real — here’s how to spot and prevent it
Burnout in UX is real — and it’s often caused by the environment, not just the workload. It’s not only about working too hard; it’s…
How to design apps with Apple Intelligence in mind
In its recent WWDC Conference, Apple introduced some serious new advancements to Apple Intelligence. One of the world’s largest software companies is evolving how it…
How to optimize your Next.js app with after()
When building apps with Next.js, optimization stops being just about code-splitting or lazy loading and starts becoming about making sure your server does only what’s…
A complete guide to AdTech for product managers
It doesn’t matter how awesome your product is if it doesn’t sustainably generate profit so that you can further reinvest in its development. One of…