Designing With Uncertainty: How AI Supercharges Probabilistic Thinking
In 2024, an Air Canada customer asked a chatbot about bereavement fares. The bot confidently gave him a refund policy that didn’t exist. The airline…
Read MoreDesigning With Uncertainty: How AI Supercharges Probabilistic Thinking
How one of the oldest design portfolio formats needs to change in 2026
There’s a better version of the before/after that shows what employers want. Continue reading on UX Collective » This post first appeared on Read…
The hidden UX of payments
Trust in financial products isn’t built by branding. It’s won or lost in micro-moments most teams never design on purpose. Illustration generated by AI I’ve spent thirteen…
Gamification 2.0. Beyond Points and Badges: Designing for Players, Not Metrics. Conclusion
Part 6 of the “Gamification Series.” Design for players, not metrics Through decades of watching games evolve from 8-bit sprites to photorealistic 3D, from arcade…
The board is not the game
Your AI product has pieces, cards, and screens. Nobody designed the game. Continue reading on UX Collective » This post first appeared on Read…
The autonomy dial: a pattern toolkit for designing human control over AI
A practical method for setting how much an AI does on its own, plus six control patterns for human oversight. Continue reading on UX Collective…
No, design is not dead. Neither is engineering or product.
The designer, engineer, and PM each evolve into different kinds of specialized ‘builders’. Not dead. (Photo by Tandem X Visuals on Unsplash) “Design is dead.”…
The T-shaped UX professional is giving way to the polymath architect
One seat now does the work of the whole row. The shift the T-shaped model never planned for. Al assisted. What happens to UX specialists…
Past form, future use
On letting fifty centimeters speak three hundred years Continue reading on UX Collective » This post first appeared on Read More
AI democratized the answer, not the understanding
Producing an answer became efortless. Knowing whether it is right did not. Continue reading on UX Collective » This post first appeared on Read…
Fluent AI, Liquid Glass, flaw as a feature, AX Design
Weekly curated resources for designers — thinkers and makers. “I can usually tell when something was built by AI before I’ve read a word of it. There’s a…
Access is not mastery
The GUI democratized computing. The prompt interface democratized the GUI. Continue reading on UX Collective » This post first appeared on Read More
How difficult could it be to design a chatbot?
Harder than you think. And higher stakes than most people building them realise. If you work in product, you probably care about NPS. Customer satisfaction. Retention.…
What it really feels like to be a digital accessibility advocate
Why the quietest voice in the room is the one that can save your company from a multimillion-dollar lawsuit, a shattered brand reputation… Continue reading…
A shortlist of one: how AI became our shopping adviser
Search once returned a page of options. Now it delivers a verdict. That looks like convenience, but it is also a transfer of judgement, from…