Levelling up with the UX Design Institute: How a Senior Designer filled critical knowledge gaps after years in the industry

After more than 15 years in UX design, Mark had built a successful freelance career. But experience alone was not enough. He recognised gaps in his process that were limiting the value he could deliver. Instead of staying comfortable, he chose to level up. Here is how structured UX education helped him refine his expertise, strengthen his process and unlock new opportunities. 

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