The most valuable hard skills for product managers in 2025
“What’re your hard skills as a product manager?” a redditor recently asked in a popular product management sub. Since the question was posed, it’s already…
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Liquid glass, fragile UX, and why I wanted 2 weeks before writing about it
It’s glossy. It’s bold… and controversial. A calm, inclusive look at Apple’s most radical UI shift. Image source: Apple.com / WWDC 2025 presentation Apple made its…
What OAGI Means for Product Owners in Large Companies — And Why It’s Your Next Strategic Horizon
The term OAGI (Organizationally-Aligned General Intelligence) was introduced by Robb Wilson, founder of OneReach.ai, and co-author of Age of Invisible Machines. It represents a critical…
Leader Spotlight: Quantifying the unquantifiable, with Paul Weston
Paul Weston is a GM & VP of Product at HubSpot where he oversees the product vision and strategy for the Service Hub product line.…
AI Agents in Customer Service: 24×7 Support Without Burnout
According to last year’s US Customer Experience Index from Forrester, “Customer Experience (CX) quality among brands in the U.S. sits at an all-time low after…
The broken rhetoric of AI
A detox guide for designers navigating today’s AI discourse. AI-generated image by Mike Schindler. We really have some shitty ways of talking about AI. We’re about…
It’s more than picking a pretty font
A guide to accessible typography. Text is the most important element on a webpage. Text provides information the user needs–communicating what the website is about,…
I’ve overdesigned before — here’s what I’ve learned about doing less
The law of conservation of complexity (Tesler’s Law) reminds us that every system has a certain amount of complexity that cannot be removed — only…
Your AI has agency — here’s how to architect its frontend
As more teams rush to integrate AI agents into their products, frontend developers often face a frustrating gap: the back-end intelligence is evolving fast, but…
How to future-proof your PM career with emotional intelligence
In the early 2020s, I read a book called the “Artificial Intelligence Contagion” by Daniel Barnhizer. It was the latest in a series of AI…
Can Good UX Protect Older Users From Digital Scams?
A few years ago, my mum, who is in her 80s and not tech-savvy, almost got scammed. She received an email from what appeared to…
Leader Spotlight: Honing a relationship-first mindset, with Lars Rieger
Lars Rieger is Head of Product at Digistore24 DACH, a digital reselling and affiliate marketing platform. After beginning his career as a project manager at…
Leader Spotlight: Embracing lifelong learning, with Jie Cheng
Jie Cheng is former Global VP & Head of Digital Commerce at Mondelēz International. She began her career as a financial analyst at Conair Corporation,…
Interview with Zack White, Lead Product Designer at Whale, ex-BCG
Zack White is a product designer who grew up in Winter Park, Florida and currently lives in Brooklyn, New York. Zack and I both attended SCAD…
UX burnout is real — here’s how to spot and prevent it
Burnout in UX is real — and it’s often caused by the environment, not just the workload. It’s not only about working too hard; it’s…