The term OAGI (Organizationally-Aligned General Intelligence) was introduced by Robb Wilson, founder of OneReach.ai, and co-author of Age of Invisible Machines. It represents a critical…
Paul Weston is a GM & VP of Product at HubSpot where he oversees the product vision and strategy for the Service Hub product line.…
According to last year’s US Customer Experience Index from Forrester, “Customer Experience (CX) quality among brands in the U.S. sits at an all-time low after…
A detox guide for designers navigating today’s AI discourse. AI-generated image by Mike Schindler. We really have some shitty ways of talking about AI. We’re about…
A guide to accessible typography. Text is the most important element on a webpage. Text provides information the user needs–communicating what the website is about,…
The law of conservation of complexity (Tesler’s Law) reminds us that every system has a certain amount of complexity that cannot be removed — only…
As more teams rush to integrate AI agents into their products, frontend developers often face a frustrating gap: the back-end intelligence is evolving fast, but…
In the early 2020s, I read a book called the “Artificial Intelligence Contagion” by Daniel Barnhizer. It was the latest in a series of AI…
A few years ago, my mum, who is in her 80s and not tech-savvy, almost got scammed. She received an email from what appeared to…
Lars Rieger is Head of Product at Digistore24 DACH, a digital reselling and affiliate marketing platform. After beginning his career as a project manager at…
Jie Cheng is former Global VP & Head of Digital Commerce at Mondelēz International. She began her career as a financial analyst at Conair Corporation,…
Zack White is a product designer who grew up in Winter Park, Florida and currently lives in Brooklyn, New York. Zack and I both attended SCAD…
Burnout in UX is real — and it’s often caused by the environment, not just the workload. It’s not only about working too hard; it’s…
In its recent WWDC Conference, Apple introduced some serious new advancements to Apple Intelligence. One of the world’s largest software companies is evolving how it…
When building apps with Next.js, optimization stops being just about code-splitting or lazy loading and starts becoming about making sure your server does only what’s…